Six Problems with Performance Metrics

How many people inside your organization would say, “We have the best performance measurement system; we learn so much from it!” Or might they say something else? Consider the popular expression, “What you measure is what you get.” So we ask, “Is this true?” It is to some degree, but not in the way most people think. More…

Lean in the Office

Lean in an assembly manufacturing plant tends to focus on one-piece flow, in a process or job shop it tends to focus on eliminating wait time. The idea of eliminating wait time and defining “standard work” also applies to the office and administrative environments. More…

Six Sigma Financial Reporting and Tracking

Most business process improvement activities do not yield the P&L dollar savings impact that executives expect to see. If this is a challenge in your organization, Six Sigma Financial Tracking and Reporting is the book for you. More…

Six Sigma Black Belt Handbook

Beyond simply explaining Six Sigma basics to interested managers. Six Sigma Black Belt Handbook has the hard-core working tools of statistical methods, quantitative and intense, aimed at mathematically sophisticated Six Sigma practitioners unwilling to settle for anything less than peak performance in manufacturing and services. More…