Business process measures trigger action by clearly defining current performance, quantifying ideal performance, and identifying the gaps to be addressed by management and employee action.

Unfortunately, while businesses change and adapt to new market pressures and trends, the business performance metrics remain unchanged. Typically the performance metrics in use have essentially remained unchanged for five or more years and no longer focus on the current needs of the enterprise. Over the years, we’ve developed a rule of thumb that 50% of metrics should change every 18 to 36 months as business conditions and the business environment evolve. We focus on process metrics (leading indicators) that will guide people toward desired results.

We take special care in re-defining these measurables, relating them directly back to the strategic initiatives of the enterprise. We install Key Performance Indicators (KPIs) that provide clear direction to the current business goals. The cause-and-effect relationships must be obvious, so we use tools like a KPI roadmap and the YX matrix from six-sigma to identify the high-leverage indicators for current business conditions.

Results and Benefits:
• Fact-Based Decision-Making — With Data
• Organization Focus on What's Important — Key to Continual Improvement